Privacy Policy

Slice of lemon raspberry cake on a plate

privacy/refunds and returns

Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That is why we have put a policy in place to protect your personal information. Below is a summary of our policy.

personal information we collect

We will not collect personally identifying information when you visit our Web site, but you may choose to provide us with personal contact information such as your name, e-mail address, telephone number and other information, questions or comments by filling out and submitting a contact form. We may use this information for any purpose we may have to communicate with you and for any other purpose that you have specifically authorized, such as for newsletters or other general requests to be contacted. We will not sell, trade, exchange or otherwise share such information with anyone else without your permission, except that we reserve the right to use or disclose such information as may be required by law, regulation or court order or to cooperate in any law enforcement investigation or investigation on a public safety matter.

The Flour Bakery Web site deploys cookies in a visitor’s computer. A cookie is a small data file sent to the browser and stored on your hard drive for easier access the next time you visit that particular page. Cookies help us determine how and when pages are visited, and by how many people. This technology does not collect personal identifiable information that you do not specifically provide us. Any information you provide us is used to improve the navigation of our Web site.

Personally identifying information collected by the Web site is not automatically retained, but rather the data is sent to a Flour Bakery representative via an e-mail message. The Flour Bakery representative may manually enter the information into a database software program. You will have the ability to opt out of future e-mail messages you receive from Flour Bakery, and you may change your personal information by directly contacting them at our contact page.

Our Web site is not intended or developed for children under the age of 13, but should they use the site we will encourage them to get their parents’ permission before they give us any personal information.

location information

When you access the Flour Bakery Rewards App, we (and our service providers) may collect the location (which may include specific longitude and latitude) of your mobile device based upon, for example, your device’s IP address, information about things near your device (e.g., Wi-Fi access points, cell towers, and Bluetooth-enabled devices), or GPS and other sensor data from your device. We may use and disclose your mobile device’s location, together with other personal information we have collected about you for the following reasons:

· to identify your local bakery;

· to provide you with personalized messaging or content (e.g., a message that your order is ready);

· as otherwise described in this Privacy Policy.

You can choose whether or not your device’s location information is shared with us. However, please note that if you choose to opt out of location information collection, some of the Digital Properties’ functionality may not be available to you.

protecting your privacy

We will take appropriate steps to protect your privacy. We will not provide any of your personal information to third party companies or individuals without your permission. Our Web site may provide links to third party sites. We do not control those Web sites, and so we encourage you to review the privacy policies for each of these third party sites.

comments or questions

We welcome your comments and questions about this privacy policy. We take our responsibility to protect your personal information seriously, and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. All revisions will be posted to this site. Questions regarding this statement should be directed to our contact page.

refunds and returns

If you are not 100% satisfied with your food purchase, simply send us an email at and we are happy to refund your purchase, minus the cost of shipping.
We will accept, for return or exchange, gift/apparel items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund (minus the cost of shipping) or exchange, mail your item within 30 days from the receipt of original order. Items cannot be returned or exchanged after 30 days from the receipt of the original order.

ada compliance

Title II of the Americans with Disabilities Act covers programs, activities and services of public entities, including their websites. The ADA protects qualified individuals with disabilities from discrimination on the basis of disability. Flour Bakery will comply with the Americans with Disabilities Act (ADA) of 1990, which prohibits discrimination in the provision of programs, services or activities to individuals with disabilities. If you have any questions about our services regarding ADA, or believe you have been unfairly discriminated against in the provision of programs, services or activities of Flour Bakery, please contact Mike Brucklier at or 617-903-4352 and we’ll be happy to assist.